1. How long will it take before I receive my DiGi Album?
The average time is 10 business days.
2. Will I be able to proof my DiGi Album before it turns into a final product?
We would never develop a final DiGi Album without your input. Customers can view their online MINI PROOF through our DiGi Album "secret door". We will send you an e-mail with an invitation link to view the "Proofs Directory" and look for your name to view your draft files. You will need to reply after viewing your files.
3. When viewing my DiGi Album MINI PROOF, the pictures look like they are lacking detail?
The MINI PROOF is sent in low resolution format. The final product will be in a higher resolution suitable for printing a good result.
4. Do you accept pictures from professional photographers?
Yes, but you must include written permission from the photographer allowing us to reproduce the image. Most photographers will grant you permission if they do not offer you a product similar to ours.
5. How do I send my photographs to DiGi Album?
BY E-MAIL . . .
If your photographs are in digital form, please e-mail them to
digialbum@iinet.net.au
The photographs must be attached as a separate file and not inserted or pasted in the e-mail. Please do not reduce the size of your file for mailing. If you wish to compress your files for mailing you may use Winzip. If you are scanning the photographs yourself, please use a high resolution (at least 300 DPI) when scanning. E-mail the caption with each photograph and supply a heading list if required.
BY MAIL . . .
If your photographs are not in digital form and you want DiGi Album to scan your photos, please mail them to the following address: DIGI ALBUM, 101/93 Brompton Road, Kensington, NSW 2033, Australia.
We will be happy to scan your photographs (please see price list). Kindly number each photo on the back and on a sheet of paper indicate the caption for each photograph. MAKE SURE TO WRITE "PHOTOGRAPHS - DO NOT BEND" on the envelope. Your photographs will be returned to you with your order.
