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What do the Customers Say?Below are a few extracts from customer emails. Product quality and Support are the highest priority at Erlang-Software. "I've been using Erlang-G for over two years now. One of my most valued tools. Thanks for a great product and the continued improvement in features and functionality. Having had the opportunity to work with the Beta version of V2 before it was released, I can tell that this new version will be more useful and even more crash proof."Joe Olejar
"The call center excel plug-in
saves me a lot of time forecasting every week. I forecast in 30 minute
intervals, and I used to plug the figures for each interval into a call
center calculator one by one. Now that I have ability to do erlang
algorithms as a function in a spreadsheet, I do each week's forecasting with
the click of a macro button. This product very valuable to someone like me
staffing a call center too small to justify the purchase of a workforce
management software.
Great Idea, thanks."
"Thanks for all of your support. You have
done much better than Microsoft in this respect."
"As
expected, I was reluctant to hand over my credit card info before being fully
confident with the Erlang software and support. Robert was quick to reply to my
emails, answered all my questions in great detail and even offered some sample
code. In short, he went the extra mile to ensure my entire satisfaction. I
recommend anyone looking to obtain Erlang-related software to look no further
than Robert Clark.
Alexander Lapa, Software
Engineer, Telica Inc."
I do like your product ease of use and it will be
very helpful in all the work we are currently performing. We have about 30 Call
Centers here in the US. It is a better program than I use today.
I was very impressed with the service that we
received on a recent project. Rob answered my questions and helped me automate,
through his software, forecasting and reporting. The solution was timely, user
friendly and accurate. Thank you for all of your help.
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