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Located: research topics > human
interaction Norman asks the question how do people know what to do in any situation? He says information exists in the head and in the world so people need perceptual clues to let them know how to act. He suggests many people blame themselves when they cannot effectively operate something, or how to use an every day thing. Estimates that people must learn up to 20,000 everyday things in a lifetime, and each is arbritrary. Unfortunately people come to accept mediocrity in design of everyday things, and rarely complain about problems that poor design creates. Norman says design of everyday things must be better, and people need to complain if they do not work effectively. |
Thinking beyond: An interview with Dr. Donald Norman on usability and user experience on the web.(Rhodes, J., 1999)
Defending human attributes: Concepts from Dr. Donald Norman's CD on the design of every day things and human behaviour. (Norman, 1998)
Fitts Law: The application of mouse movement to navigation. (Tognazzini, 1998)
First principles: Bruce Tognazzini on the importance of basic GUI design principles. (Tognazzini, 1998)
The inner Bezos: An interview with Amazon.com founder Jeff Bezos on web customer philosophy. (Bayers, C., 1999)
Long retrieval times: research on effects on user perception of long retrieval times on the web. (Ramsay, J., Barbesi, A. & Preece, J. 1998)
Flame wars: An interesting look at cyberculture and its possible effects on user behaviour. (Dery, 1994)
iVALS online: deconstructing web users and user profiles. (SRI Consulting, 1997)
Doug Green © 2000 - site last updated 7 October 2000 