Pre-Paid Support Packages
Innovative Reckoning provides pre-paid support packages to meet the
needs of most customers.
The support package includes a number of hours which may be
drawn upon over a fixed period of time. Typical packages provide
for 40 hours to be used over 3 months, or 20 hours in a month.
Services
- System security and performance monitoring.
- Performance tuning to make the most of your investment.
- Software version monitoring to ensure that you're aware of
known problems with installed software and realistic upgrade
options.
- Desktop and server integration.
- Internet firewalls and proxy server setup.
- On-call systems support for those unexpected problems.
- System upgrades.
- Modifications to applications and system setup.
- Hardware maintenance management.
Benefits
- Lower cost. Pre-paid rates are at least 10% lower than standard
support rates. Most will save more than 20% over typical support
requirements.
- Discounted rates for work outside the package for work such as
system upgrades or major enhancements.
- You can upgrade your package to one with more hours at any
time by paying the pro-rated difference.
- Less hassle. No separate purchase orders or invoices.
- Priority. Resources are reserved for each hour remaining
under the contract. This ensures that, as far as practical, that
somebody will be available to assist you in your time of need.
- You won't be charged for travel time on site visits made by
appointment. Short call-outs are charged only for the time to
travel to site.
Restrictions
- Appointments must be made two working days in advance of
required site visits.
- Support times covered under this contract are during normal
business hours.
Surcharges for out-of-hours support may apply.
- No more than 8 hours per day of support shall be provided
under the contract.
No more than the maximum specified hours per week shall be provided
in the last week of the term of contract.
- Travel time to site may be charged for call-outs of up to
4 hours.
No travel time will be charged for call-outs requiring more than 4
hours on site on the same day.
- Unused hours are non-refundable.
Packages
Packages are tailored to regions and application environments.
Our base packages for the Perth metropolitan area in Western
Australia are:
| Package |
Rate |
Total
Hours |
Validity |
Maximum
Hours/Week |
Total Cost |
|---|
| 20-3 |
$121.00 |
20 |
3 months |
8 |
$2420.00 |
| 20-1 |
$110.00 |
20 |
1 month |
10 |
$2200.00 |
| 40-3 |
$110.00 |
40 |
3 months |
10 |
$4400.00 |
| 40-1 |
$99.00 |
40 |
1 month |
15 |
$3960.00 |
| 80-3 |
$99.00 |
80 |
3 months |
15 |
$7920.00 |
| 80-1 |
$88.00 |
80 |
1 month |
25 |
$7040.00 |
|
These rates include 10% GST |
Support packages for other areas are available on
request.
Kin Bay Holding Pty Ltd trading as
Innovative Reckoning
ACN 088 874 560
Copyright © 1999-2008 Innovative Reckoning,
Perth, Western Australia
|