Courses

Activating Achievement Through Goals

Appropriate Flexibility in Leadership

Beginner's Guide to Chairing Meetings

Building a Brilliant Team

Buying an Existing ACT Small Business

Communication Skills for Consultants

Conducting a Successful Panel Interview

Conducting Meetings

Continuous Improvement

Conversation and Other Communication Skills

Daring to Delegate

Dealing with Difficult Client Behaviour

Delivering Bad News

The Enneagram

Exams - Managing Nerves

Giving Performance Feedback to Staff

How Good Customer Service/Sales Enhances Business

How to Perform Well at Job Interviews

Important Occasion Speeches

Introduction to Counselling Skills

Introduction to Marketing for Small and Medium Businesses

Introduction to Starting a Small Business

Keeping Balance Between Work and Other Parts of Life

Keys to Getting an Interview Then the Job

Leadership/Team Building Excellence

Lively Listening Skills

Managing Nervousness

Managing Perfectionism and Fear Skilfully

Motivating Self and Others

Networking for Business, Community and Leadership Success

Obtaining and Retaining Staff in A Skills Shortage/Ageing Population Environment

Promoting Your Community Organisation or Business

Public Speaking for Juniors [13-17 years]

Public Speaking/Presentation Skills - Introductory and Intermediate

Returning to Study

Risk Management

Self Esteem, Confidence, Assertion

Small Business Marketing

Social Chit Chat

Speaking Up

Structuring a Successful Speech or Presentation

Taking Minutes Without Tears

Team Leadership and Supervision

Terrific Telephone Techniques

Time Management

Understanding and Overcoming Shyness

Why, when and how to be assertive

Winning Resume Writing

Your First Steps in Leadership

Continuous Improvement

Examples of topics covered:

• How do we know our service level or product needs improving?
• How do we improve our product or service?
• How to monitor the quality of the product or service:
  
  
  • Determine Goals
  • Measurement and analysis
  • Using feedback and Customer Satisfaction surveys
  • Documenting and acting on complaints – complaints register
  • Continuous Improvement Reviews