Warranty / Returns
Whilst this technology is generally considered safe, there exists potential for rare individual reactions that cannot reasonably be foreseen. Therefore, your use of the K2 Australia Pty Ltd Products constitutes your agreement that you are responsible for your decision to use the technology.
A 24 or 36-month limited warranty applies, (as stated on your invoice or elsewhere) on all internally mounted components.
Hand Paddles, Wrist Bands, Wrist Electrodes Cables, Silver or Gold Electrodes due to their personal nature once used can not be returned.
Opening of instrument case, interfering with, modifying of electronics, or misuse voids warranty. All Instruments are fitted with intrusion detection technology.
Warranty Type: "Return to Base" (RTB), Customer pays return postage to K2 Australia P/L, K2 Australia P/L pays return postage to customer by STD Australia Post. Insurance is the buyers option and payable by the buyer prior to shipping. Lost items (domestic and international). K2 Australia P/L will not be responsible for items lost by Australia Post or International Couriers. K2 Australia P/L will lodge a "Lost Item Claim" with Australia Post or appointed Couries Service.
Please ENSURE (BEFORE YOU PURCHASE) that the item you wish to purchase is suitable for your intended use.
Illustrations on our website are for general information only. K2 Australia Pty Ltd reserve the right to make changes without prior notice.
Instruments that have NOT been used and are returned within 7 working days from date of invoice and by mutual agreement may receive a refund, less a 20% restocking fee, postage & handling charges, plus customs charges if applicable.
Instruments that have been used and are returned by mutual agreement incur a 30% fee (restocking fee plus consumables that can not be re-sold). Restocking fee will increase if items are damaged or missing.
Instruments that have been opened (detected by intrusion technology) voids warranty and will not be subject to a refund.
Instruments that have been tampered with, or modified voids warranty and will not be subject to a refund.
Instruments that are damaged beyond repair will not be subjet to a refund (total write-off).
Returns are not accepted after 7 working days from date of tax invoice.
IMPORTANT, PLEASE READ BEFORE ORDERING!!
It is the buyers responsibility to ensure the product purchased is suitable for import in to their respective region.
Check with your customs agency BEFORE making a purchase. Customs charges (if applicable to your region) are payable by the customer.
Returns will NOT be accepted on the basis of customs rejecting the shipment and NO refunds will be made.
We do NOT export to Iran, Irak, Syria, Spain, Africa, Mexico, Brazil.
Australia Post STD Insurance covers items up to the value of $100.
It is the buyers responsibility to request additional insurance at the time of purchase to cover total cost of purchase.
Accessories (including Hand Paddles) due to their personal nature can not be returned for a refund.